Domestic Ground Shipping
It will take up to 3-5 business days to process orders after they are received. Once they are processed, please allow 5-7 business days for Domestic ground orders to be delivered via USPS First Class Mail unless you have paid for another specific shipping method.
Due to the high volume of holiday orders, processing during the holiday season will be 4-6 business days. Once they are processed, please allow 3-7 business days if you selected USPS Ground Shipping.
For International orders, we have elected to use the most affordable shipping prices through Priority Mail International. Delivery can range from 10-14 business days depending on your proximity (does not deliver on Sundays or Holidays) and has no specific guaranteed delivery time. Due to differing international customs processes, Relay Batons cannot be held liable for any packages shipped via this method once it has left our warehouse. Should you run into any tracking issues, please contact USPS at www.usps.com. If you would prefer to ship your international package with tracking confirmation to your door, please contact Customer Service at [email protected]
What happens if I have submitted the incorrect address?
If you have submitted an incorrect shipping address, we will reship the items to you if they are mailed back to us as undeliverable. Otherwise, the order will be considered delivered and complete and you will have to make another purchase. So please double check your shipping address and make sure it is correct before making your purchase.
Should I include my phone number when ordering?
Yes, please ensure that a valid contact telephone number is added to all orders. The carrier needs this in case of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.
Do I have to pay shipping for my return items?
Yes, you will be responsible for getting the item back to us, but any exchange items will be shipped back to you free of charge.